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SSS Learning

Support - General questions

If you cannot find an answer to your question, please email us: support@ssslearning.co.uk.

Frequently Asked Questions

I am having trouble signing-in/staying signed-in.

We have recently updated the way we use cookies on our sites (25th May 2017).

If you were using our site but you are now having problems signing-in, you will need to clear out our existing cookies. When you next sign-in new ones will be created.

Please follow these instructions:

Google Chrome - version 59.0.3071.115 and above

  • Click the 3 dots in the tip right corner of the browser.
  • Click Settings.
  • Scroll down to Advanced.
  • Choose Content settings.
  • Choose Cookies.
  • To clear cookies from SSSCPD scroll down to Search cookies. Then type SSSCPD in the search box and click "Remove all shown", then click "Clear all". You shoudl now be able to sign-in again.

Google Chrome:

  • Select the Chrome menu icon (top right corner) and then Settings.
  • At the bottom, click Show advanced settings.
  • In the Privacy section, click Content settings.
  • Under Cookies, click All cookies and site data.
  • At the top-right, enter ssscpd.
  • A list of our cookies will appear, click on the x on the right side for each cookie to delete it.

Mozilla FireFox:

  • Click the menu button (top left corner) and choose Options.
  • Select the Privacy panel.
  • Under History click on Delete individual cookies.
  • This will open a cookies window
  • Type-in ssscpd, this should display a list of our cookies
  • Delete each one by selecting it and clicking on Delete selected

Safari:

  • Click on Safari on the top menu.
  • Select Preferences.
  • Select the Privacy panel.
  • Type-in ssscpd on the top left field, this should display a list of our cookies.
  • Delete each one by selecting it and clicking on Remove on the bottom left.

I have ordered a product but I have heard nothing from you yet...

As soon as you order a course from us you will be sent an immediate email with your login details. If you have not received an email it is either in your junk folder or your organisation has blocked our email. It is important that you whitelist orders@ssslearning.co.uk and support@ssslearning.co.uk to enable us to communicate with you. This is very important as any updates to the course you have will be communicated to you via your admin email address.

If you have ordered a course and have heard nothing within minutes, please call us on 029 2059 7000 or click to Live Chat with us at the bottom of this page. We do not recommend you email us as our reply will most likely be blocked until the blocking issues are resolved. We can, however, let you know your login details via Live Chat until such time as any blocked emails issues are resolved.

Why do I keep getting logged out?
Ensure that your browser is configured to accept cookies from audittool.sssaudit.co.uk. Your IT department may have installed software or created policies that restrict your access to websites. In this case, ask them to add audittool.sssaudit.co.uk to their white list.

For your security, you will be automatically logged out from our websites if there is no activity from you after 20 minutes.

How to enable cookies in common browsers:

Internet Explorer 11

  1. Click the Tools button, and then click Internet Options.
  2. Click the Privacy tab.
  3. Select the Sites button. Under this section, type "sssaudit.co.uk" in the Address of website field, then select to Allow cookies on that website. Click the OK button.
  4. Select the Advanced button and accept First-Party and Third-Party cookies and tick the box to always allow Session cookies.
  5. Click OK when you are done.

Internet Explorer 10 and earlier

  1. Click the Tools button, and then click Internet Options.
  2. Click the Privacy tab, and then move the slider to a position between the top and bottom so you are not blocking or allowing all cookies.
  3. Click one Sites.
  4. In the Address of website box, type "sssaudit.co.uk” and then click Allow.

Google Chrome - version 59.0.3071.115 and above

  • Click the 3 dots in the tip right corner of the browser.
  • Click Settings.
  • Scroll down to Advanced.
  • Choose Content settings.
  • Choose Cookies.
  • Scroll down to Allow and add sssaudit.co.uk to the allowed cookie list.
  • To clear cookies from SSS scroll down to Search cookies. Then type SSS in the search box and click the recycle bin icon alongside any cookie set by SSS.

Google Chrome

  1. Select the Chrome menu icon (top right corner)
  2. Click on Settings.
  3. Near the bottom of the page, click on Show advanced settings.
  4. In the Privacy section, click on Content settings.
  5. Click on Allow local data to be set (recommended).
  6. Click on Manage exceptions. This will open a new window.
  7. Type-in: "sssaudit.co.uk" in the URL box and choose Allow.
  8. Click on Done.

Firefox

  1. Click the menu button (top left corner) and choose Options.
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom settings for history.
  4. Check mark Accept cookies from sites.
  5. Make sure Accept third party cookies is also not set to Never.
  6. Set: Keep until: they expire.
  7. Click on the exceptions button (on the right). This will open a new window.
  8. Type "sssaudit.co.uk" in the box, and click Allow.
  9. Close the about:preferences page. Any changes you've made will automatically be saved.

Safari

  1. Click on Safari on the top menu.
  2. Select Preferences
  3. Select the Privacy panel.
  4. Set Cookies and websites data: Allow from website I visit.
  5. Close the preference page. Any changes you've made will automatically be saved.

EDGE

  1. Press the three-dot More Actions button on the top right.
  2. Select Settings from the menu that shows up.
  3. Tap or click View Advanced Settings. You'll need to scroll down to the bottom of the page.
  4. Press the dropdown arrow under the Cookies field.
  5. Select Block Only Third Party Cookies or Don't Block Cookies. It is recommended blocking just third-party cookies. First-party cookies are sometimes necessary for sites to function, as they could contain info that keeps you logged in to a site.

More information about how to control and/or delete cookies can be found at AboutCookies.org.

I've requested a password reset but haven't heard anything. Why?
After you request a password reset, you should receive a confirmation email almost immediately. If you do not receive the email it is possible that your mail service has blocked our email. Please add support@ssslearning.co.uk to your email white list and then try reseting your password again.

How many times can I complete an audit?
A user can access the system an unlimited number of times during the licence period.

The animations are being blocked by my firewall...

If your establishment uses a firewall, and you block access to Vimeo (http://vimeo.com), please ensure you add the following URLs to your Firewall whitelist.

https://player.vimeo.com/api/player.js